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DELIVERY

Free Delivery

If you spend £75 or more in a single transaction you will automatically qualify for free delivery. This offer is for UK customers only. 

Dispatch of your items

If you place your order before 1pm Monday to Friday your item will be dispatched the same day.  After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using SagePay or instant payment on PayPal. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible. 

Standard Delivery: £3.99

1-5 working days

All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day

Express Delivery: £5.99

Next day

This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected.  All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.

Saturday Express Delivery: £9.95

This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.  This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.

If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.

Please note: TFNC can not guarantee delivery on Saturday if inclement weather causes delays or distruptions to your delivery/ mail service. 

Delivery outside of the UK

We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

European International Delivery: £8.99

International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office.

This service includes:

Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.

International Delivery: £13.99

International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office.

BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.  

RETURNS & EXCHANGES

Returns

If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. Please also note that for hygine reasons all earings are non returnable. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.

Returns Address

TFNC London
Returns Department
1B-1C Melbourne Grove
London
SE22 8RG
United Kingdom 

Please find an additonal Returns form here.

We do not provide pre-paid postal returns, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not posess relevant tracking details, or if you have not included your returns form complete with name/order number. We recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from tfnclondon.com must only be returned to us by post and cannot be returned to any other tfnc store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund.

Exchanges

We are happy to exchange goods within 28 days of receipt for a different size or colour of the same style. However, we do not exchange different styles.
To exchange different size or colour, please fill out returns/exchange form and send item back to the Returns Department. Items will be sent out to you by Standard Delivery. If the size you require is no longer in stock, we will issue a refund. Exchanged items are 1 per order.

Faulty/ Incorrect Items

Although all products are rigorously inspected before dispatch mistakes can still be made.  If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return.  You have 14 days from receipt to return it to back to us.

Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.

Postage Refund

In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender.  A copy of this can be sent via email to info@tfnclondon.com or enclosed with the returned parcel.  We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs.  We will only refund the postage costs for the faulty item.  If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals.  Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product.  Cheques are made payable to the billing name on the order and cannot be made payable to anyone else.  We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.

Credit Vouchers

All credit's issued through tfnclondon.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on tfnclondon.com.


If there are any questions you still have, our Customer Care team are happy to help; either call 0208 6131 874 or email at info@tfnclondon.com .

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