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1.1. The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with TFNC London hereinafter referred to as “TFNC” or ”we”, at TFNC London Online (also referred to as the ”website”).
1.2. By using this website and/or placing an order you agree to be bound by the terms and conditions set out herein (the ”Terms”).
1.3. Please make sure you have read and understood the terms and conditions before placing your order.
1.4. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on the website at the time you place your order.
1.5. Any court proceedings brought in relation to these Terms must be heard within the United Kingdom. If you live in England or Wales the laws of England and Wales shall apply; if you live in Scotland, Scottish law will apply; if you live in Northern Ireland the laws of Northern Ireland will apply.1.6. These Terms are only available in the English language.
2. Prices and delivery charges
2.1. The prices displayed online include the statutory Value Added Tax but do not include a delivery charge.
2.2. The delivery charge for each order is £3.99 for UK standard delivery, £5.99 for UK express delivery, £9.95 for UK Saturday delivery regardless of the size or weight of your order. Overseas orders may have be subjected to weight restrictions. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for the subsequent deliveries.
2.3. While tfnclondon.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. tfnclondon.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, tfnclondon.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mis-priced, tfnclondon.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
3. Ordering/ Conclusion of contract
3.1. The ordering options available to you are via our website or telephone.
3.2. Only persons over eighteen years of age with a residential address in the UK can place an order.
3.3. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If payment for an order is processed and if we have already accepted payment for the order, this will be refunded to your account or the card which you made payment.
4.1. TFNC London exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to any residential address in the UK (excluding the Channel Islands or to BFPO).
4.2. TFNC London endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 4 to 6 working days following confirmation of an order. (Deliveries to the Isle of Man, Northern Ireland and the Scottish Islands normally take 10 to 12 working days.)
4.3. Once you have placed your order, you will be notified of the expected delivery details..
4.4. The order is fulfilled by TFNC London but delivered by either Royal Mail or DPD. Overseas items are sometimes passed onto to a resident delivery company.
4.5. For packages that cannot be delivered after several attempts, TFNC London reserves the right to charge £7.50 for costs arising as well as the initial delivery charge.
4.6. The responsibility of keeping the items in a reasonable condition will be passed on to you following delivery.
5. Distance Selling Regulations
5.1. If you wish to cancel your order please provide us with notice in writing either by post [TFNC London, 1B-1C Melbourne Grove, East Dulwich, London. SE22 8RG] or by email [[email protected]], in each case within the seven day cooling off period. Please then return the item as set out in section 6 below and we will provide a full refund to your account or to the card used to purchase the item within 30 days of receiving your notice of cancellation.
6. Returns Guarantee
6.1. In addition to the cooling off period under the Distance Selling Regulations, we offer our own returns guarantee. If you change your mind or are not completely satisfied with any item(s), TFNC London guarantees to refund any such item(s), provided that all items have been kept in reasonable condition prior to their return. In particular, this means the item(s) must not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags are still intact. To take advantage of our returns guarantee, simply return the item to us in good condition within 14 days of receipt for a refund. We do not accept exchanges.
6.2. All our parcels contain a returns form for you to use if you decide to return any items. Send In the return within the applicable 14 day return period .
6.3. Where the Distance Selling Regulations described in section 5 above do not apply, we charge a returns fee of £2.50 per delivery in order to cover the costs of re-stocking the unwanted item(s).
6.4. A full refund will be provided within 30 days of us receiving your returned item(s) (excluding the delivery cost (£3.95/£5.99/£8.99/£9.95/£13.99 depending on the initial delivery option you selected and the return fee described above). If payment was made using a valid credit or debit card, we will credit the refund to the card used to make the purchase.
6.5 UK orders sent via DPD: Due to the detailed tracking information provided by DPD, it is the customers responsibility to ensure they receive their parcel. Any parcels which get re-consigned and delivered back to us without being signed for by the customer, will be liable for delivery charges. This includes the cost to send out/return the parcel, fuel surcharge and tax which totals £11.44. This amount will be deducted from the order total and the remainder will be refunded accordingly.
6.6 We now offer free returns for our UK customers (excluding ROI) in the form of a prepaid returns label. This label is enclosed in our outbound UK parcels, along with the purchase invoice and returns form. If you did not receive this please contact us. To return an order using the prepaid returns label, the parcel needs to be taken to a Post Office, with the returns label covering the original label-if there is any information visible on the parcel which could delay it's return back to us, please cover/cross out this information. The Post Office will scan this label and provide a receipt which will have a tracking number printed on it. This number is sometimes referred to as a "barcode". By inputting the tracking number ("barcode") on the Royal Mail Track and Trace website, you should be able to view the parcels journey back to us. Most parcels sent back to us using this method reach us within two working days. If you did not receive a prepaid returns label and you believe you should have received one, please contact us directly to find out if you're eligible. Please note that the customer is completely liable to keep this receipt safe as it serves as the "proof of postage" for any inquiry regarding the status of your refund, as without it we would not be able to check the status or even make a claim in case your parcel has been lost by the courier company.
7. Payment methods
TFNC London requires you to pay for your item(s) at the time of ordering.Please note that TFNC London does not accept cash /cheques.
Payment before delivery:
7.1. You can enter your payment details at the time you place your order using a valid credit or debit card (VISA, MASTERCARD). Payment will immediately be reserved on your card but debited first when the goods are dispatched.
7.2. TFNC London reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of the checks.
8. Our Liability
8.1. We accept liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents.
8.2. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. Losses are foreseeable where they could be contemplated by you and TFNC London at the time you placed your order.
8.3. TFNC London is not responsible for:• Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time you placed your order, for example loss of profits of loss of opportunity; or• Failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.
8.4. Our total liability to you for any loss or damage arising in connection with this Agreement shall be limited to the total price of your order.
8.5. Nothing in these Terms is intended to affect your statutory rights.
The products colors might differ due to lighting, digital photography, color settings and capabilities of computer monitors, Tabs and Mobiles.
If there are defects in the goods you have purchased, TFNC London abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us with proof of postage.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
13. Ownership of rights
All rights, including copyrights at tfnclondon.com remain with TFNC London and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of TFNC London.
14. Cookies policy
14.2.1 This document was created using a template from SEQ Legal (http://www.seqlegal.com).
14.3. About cookies
14.3.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
14.3.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
14.3.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
14.3.4 Cookies can be used by web servers to identity and track users as they navigate different pages on a website and identify users returning to a website.
14.4. Our cookies
14.4.1 We use [only session cookies / only persistent cookies / both session and persistent cookies] on our website.
14.4.2 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
14.5. Analytics cookies
14.5.1 We use Google Analytics to analyse the use of our website.
14.5.2 Our analytics service provider generates statistical and other information about website use by means of cookies.
14.5.3 The analytics cookies used by our website have the following names: [_utma, _utmb, _utmc and _utmz]
14.5.4 The information generated relating to our website is used to create reports about the use of our website.
14.6. Third party cookies
14.6.1 Our website also uses third party cookies.
14.7. Blocking cookies
14.7.1 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
(b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
(c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
14.7.2 Blocking all cookies will have a negative impact upon the usability of many websites.
14.7.3 [If you block cookies, you will not be able to use all the features on our website.]
14.8. Deleting cookies
14.8.1 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);
(b) in Firefox (version 24), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and
(c) in Chrome (version 29), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".
14.8.2 Deleting cookies will have a negative impact on the usability of many websites.
14.9. Cookie preferences
14.10. Our details
14.10.1 This website is owned and operated by Fads Boutique.
14.10.2 We are registered in England under registration number 220032441, and our registered office is at TFNC Ltd, 39 Great Portland Street, London W1W 7JZ.
14.10.3 Our principal place of business is at TFNC London, 76 Canterbury Road, Croydon, London CR0 3HA.
14.10.4 You can contact us by writing to the business address given above, by sending us an email at: [email protected] or by telephone on 0208 251 7155..
15. Discount Codes
Discount codes are 1 use per person and are not to be used with any other offer, therefore multiple discount codes will not work on one standing order.
16. TFNC Competition Instagram Competition @TFNCLondon
16.1. The Promoter of this prize draw is TFNC London (registered in England and Wales under company number 3657347 and with its registered office at Fads Boutique T/A TFNC Limited, 39 Great Portland Street, London, W1W 7JZ(the “Promoter”).
16.2. The Promoter is offering those who enter this promotion a chance to win win win the prize as stated in the Instagram post. The product selected by the winner must be TFNC product and not one of the other brands on the website.
16.3. To enter this prize draw, entrants must be following @TFNCLondon on Instagram, and follow the instructions as per written on the Instagram post
16.4. Entrants must be UK residents, aged 16 years or over. This promotion is not open to any employees of the Promoter or any of their affiliate companies, their families, agents or anyone else connected with this prize draw.
16.5. One entry allowed per person. Entries submitted on behalf of another person will not be accepted and joint submissions are not allowed. Incomplete, illegible, misdirected or late entries will not be accepted.
16.6. No purchase is necessary to enter this promotion, however internet access is required.
16.7. The promotion is open to entries from time posted until the time specified on the Instagram Post (the “promotional period”).
16.8. 1 winner will be drawn at random by TFNC London and will be contacted by DM by @tfnclondon. All prizes are non-refundable, non-transferable and non-exchangeable and there is no cash alternative offered.
16.9. The Promoter reserves the right to offer an alternative prize of equal or greater value. In the event of unforeseen circumstances or circumstances outside its reasonable control, the Promoter reserves the right to modify or discontinue, temporarily or permanently, this promotion without prior notice.
16.10. The winners will be selected in a random draw from all valid entries received during the promotional period. The draw will take place no later than 7 days following the end of the promotional period.
16.11. The winner will be notified within 5 days of the draw via the instagram handle provided when they enter the competition. They will be asked to provide their UK postal address in reply via email. If a winner fails to respond and/or to give a valid UK address within 5 days of this notification, or declines their prize, a redraw will take place from the remaining valid entries to select a new winner (however, this 5-day period may be extended at the Promoter’s sole discretion). If any winner declines their prize, or fails to respond within the required period, they forfeit any right to the prize.
16.12. The prize will be sent via post to the address supplied within 1 week following provision of the winner’s address in accordance with paragraph 11.
16.13. The name and county of residence of the winners will be made available on request to anyone sending a stamped self-addressed envelope to the Promoter as the address set out above within 10 weeks of the closing date of the promotion.
16.14. The Promoter does not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries.
16.15. The Promoter reserves the right to exclude any entries the Promoter in its sole discretion considers to be inappropriate, unrelated or offensive and to disqualify any entries if the Promoter, at its sole discretion, believes that there has been an attempt to manipulate or tamper with the operation of the promotion (including, without limitation, by setting up multiple email, Facebook or other social media accounts in order to submit multiple entries).
16.16. By entering this competition you agree that the promoter may store and use the data you enter into this competition and contact you via email. You agree that the promoter may store and use the image and comment you enter into this competition, and may use your name and competition entry in its social media channels and website (including, but not limited to, Facebook, Twitter, Instagram, Pinterest, YouTube and twinings.co.uk), worldwide and without limit of time. You understand that you won’t have any right to preview or pre-approve the content (and, that you won’t be entitled to any kind of payment) in the event that it is used by Twinings as noted above.
16.17. Except for the purpose of carrying out the promotion, the Promoter will not use entrants’ personal data without the express consent of the entrant.
16.18. You agree to be bound by the decisions of the Promoter, which are final in all matters relating to the promotion. No correspondence will be entered into in respect of the Promoter’s decisions.
16.19. These terms and conditions shall be governed by and construed exclusively in accordance with the laws of England and the parties agree to submit to the exclusive jurisdiction of the Courts of England, including the seeking of all injunctive or ancillary relief actions.
17. Company Information
Registered office: TFNC Ltd, 39 Great Portland Street, London W1W 7JZ
Registered number: 220032441
Registered in England and Wales.
A list of directors is available at the registered address.
Email: [email protected]
Phone: 0208 251 7155